The information we collect
We collect information, including personal information, in various ways when you use our website. For the purposes of this policy, ‘personal information’ means any information which identifies you as an individual, such as your name, mailing address, and e-mail address.
The information you give us
The information you provide us with voluntarily is collected and stored for the purposed of internal analytics. For example: when you enter your first and last name, e-mail address, and phone number into any of the enquiry forms or with chat agent on our website; and if you tell us where you are (ie: by allowing your mobile device to send us your location).
Information collected via technology
Analytics or log files – the ‘Company’ follows a standard procedure of using log files. These files log the visitors when they visit our site. All hosting companies do this and they are a part of hosting services’ analytics. The information collected by analytics / log files include browser type, Internet Service Provider (ISP), date and time stamp, referring / exit pages, and sometimes, the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the site, and gathering demographic information.
Third Party Cookies – In addition to those mentioned above, third parties may also set cookies when you visit the site. In some cases, that is because we have hired a third party to provide services on our behalf, such as an enquiry form. Because your browser connects to those third parties’, they are able to set or read their own cookies on your device and may collect information about your online activities (but not any personally identifiable data) across websites or online services.
How we use the information we collect
In general, we use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones. This allows us to:
- Facilitate the creation of and security of your account on our network
- Identify you as a user in our services
- Improve our services, website and how we operate our business
- Understand and enhance your experience using our website, products and related services
- Respond to your comments or questions (and for our support team to provide service)
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages
- Communicate with you about promotions, upcoming events and news regarding products and services offered by the ‘Company’
- Link or combine it with other information we get from third parties, to help us understand your needs and provide you with better service
- Protect, investigate and deter against fraudulent, unauthorised or illegal activity
We may combine your information with data we collect from our vendors and use it to improve and personalise the ‘Company’s’ website. If you don’t wish to receive marketing communications from us or participate in our ad-customisation programmes, simply update your communication preferences at email@example.com or follow the directions provided with the communication or advertisement.
How we protect the information we collect
The security of your privacy and the information you give us is very important to us, but we cannot ensure or warrant the security of any information you transmit to the ‘Company’ or guarantee that your information on the ‘Company’ Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our order form or chat form, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us at firstname.lastname@example.org
Access and control of the information we collect
We recognise an individual’s right to control the type of personal information that is collected about them, and so our customers can view, edit, or delete their personal information at any time. the ‘Company’ retains your personal information while you are a customer and will delete it upon request. Customers may also send requests for access to their personal information by e-mailing email@example.com . The ‘Company’ will respond to any request to delete a customer’s personal information.
In case of a security breach
In the event that personal information is compromised as a breach of security, the ‘Company’ will promptly notify its customers in compliance with applicable law.
Legal information and how to contact us